Shipping policy

Shipping

Shipping fees are included in all prices. 

STETS ships only 100% fully functional products and all products, unless otherwise noted, are brand new. STETS warrants our packaging and shipping when STETS coordinates and purchases the entire shipping process. When Purchaser or their agents coordinate and purchase their own shipping, STETS cannot guarantee any damage issues resulting from shipping We encourage Purchaser to invest in shipping insurance if they are using their own agents and/or brokers. This shipping warranty applies to all  shipping. With international shipping Purchaser agrees to hire a broker before purchase of products. Purchaser is responsible for all country taxes, tariffs, import taxes and duty fees. By purchasing product, Purchaser agrees to pay all shipping charges for all product that is not cleared by Customs, not claimed, or owed tax or customs fees on. Any shipping damage MUST be reported within 24 hours of delivery via written communication (email preferred) and must include photos of packaging condition and parts condition.

All shipping fees are non-refundable and may be deducted from refunds. 

Back Orders

In the event of a back ordered item, we will ship the in stock items when available. We will contact you via email to inform you of the out of stock item and give you the option to 1) change the item to an in stock part, 2) hold the back order until the item is in stock or 3) cancel the order for a full refund.  

Shipping Methods

Billing addresses that do not match that which is registered with the credit card used to place the order may cause delays. 

Many products are too large to ship to P.O. boxes. We strongly recommend that you provide a physical delivery address to avoid delays, delivery issues or additional charges.

Most all products will ship via standard USPS or FedEx or UPS.

Worldwide shipping may be available by various shipping carriers. Additional shipping fees as well as brokerage and tax fees are the responsibility of the customer. Please contact us for a shipping rate estimate.

Shipment Tracking

For orders that require shipping, an email with the tracking number will be provided via a valid email address used to place the order. 

If you have not received a tracking number within the products posted lead time, please contact us for information.

Damaged Shipments

We pack each order carefully and all carriers to handle packages with care to prevent damages. From time to time, damage will occur despite our precautions.

For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please contact us within 48 hours of receipt. Provide at least two (2) photos of any damage to the product(s), one (1) photo of the box(s) and one (1) photo of the shipping label on the box(s).

Please hold on to the original item, including the packaging and packing material. In many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please contact us.

We do not offer refunds for damaged shipments. A replacement may be sent pending damage claim investigation. 

Lost Shipments

Occasionally packages are lost or misrouted during transit. Before contacting us, please note the estimated lead time posted within the product description. Also note that the weekend and holidays do not count as shipping days.

If you have not received your order even after the tracking shows it was delivered, contact us within 48 hours so that we may investigate.

If your package shipped and hasn’t been received within the estimated delivery date stated in the shipping carriers tracking details, please double check the tracking for updates or additional information. If no additional information is available, please contact us so that we may investigate.

 

We do not offer refunds for lost shipments. A replacement may be sent pending the lost package claim investigation. Any package determined by the investigation to have been delivered to the proper shipping address will not be replaced.

Wrong Products

If you received a different product from the one you ordered, please contact us within 48 hours of delivery. 

Missing Components

If you received a product that is missing components, please contact us within 48 hours of delivery.

Undeliverable or Refused Shipments

Packages will be returned to shipper by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the shipping carrier's facility, or if the recipient refused delivery of a non damaged shipment. All packages returned to shipper for any of these reasons can take up to 3 weeks to be processed. The initial and return shipping costs as well as any additional shipping carrier fees of any refused or undeliverable shipment(s) are the responsibility of the customer and will be deducted from the refund.

Inspecting Your Shipment

  • It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
  • If there is any visible damage to the packaging, request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact us to get the claim process started.
  • Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
  • Verify all components are in the package(s). If something appears to be missing, contact us within 48 hours of delivery. Failure to notify us within 48 hours of delivery may result in denial of replacement parts.

Concealed Damage

  • Should you discover damage to your item which was concealed at the time of delivery contact us within 48 hours of delivery. 
  • Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.

 

We reserve the right to change or amend our policies and procedures at any time without notification